Hueblog: Battery problems with the Hue Smart Button: Button cell empty in a few days

Battery problems with the Hue Smart Button: Button cell empty in a few days

At least only a few devices affected

The Hue Smart Button is one of the most exciting new releases in recent years. After the Hue Tap and the Hue dimmer switch, it is only the third switch to be launched directly by Philips Hue.

In the meantime, however, some users are anything but satisfied with the Hue Smart Button – because the button cell has to be changed after just a few days. Surely it's not normal that the battery is drained so quickly.

As far as I know, the problem is already known and has been reported to Philips Hue support. This makes it relatively easy for you: if your Hue Smart Button goes dead after a few days, there is almost certainly a defect.

In this case, simply contact the Philips Hue telephone hotline Monday through Friday between 8:00 a.m.and 8:00 p.m. The call on 00800 744 547 75 is free of charge. Just describe your problem to the customer service – you should get a replacement sent to you.

Philips Hue Smart Button

$29.99 / £17.99 / €21,99

This little button makes a big impact. A single click controls your lights, while pressing and holding the button dims or brightens them. Better yet: your lights will turn on to our recommended color and brightness based on the time of day.

Note: This article contains affiliate links. We receive a commission for purchases via these links, which we use to finance this blog. The purchase price remains unchanged for you.

Check your local Philips Hue Online Store for availability of Hue products in your country. There you will also find all the technical information and prices.

Comments 1 reply

  1. I’ve been having the same problem, with my Hue dimmer switch 1st gen, using generic batteries. The first two lasted over 1 a year. The last one only a few weeks – why Amazon Alexa notified me that the battery needed changing, so I did now 2 weeks later same problem, if you are using Alexa & have Hue connected find your Hue 1st Gen dimmer switch in the Alexa app under devices, all devices, when you go into it you’ll see supplies go into that, then go into consumption history, mine shows Alexa is checking the battery every 15 minutes (crazy!! They should be checking once a day or less) mine shows the battery % varying from 1% to 85% throughout the day and interestingly the highest % are when I use the remote – this crazy too

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