MelThe Hue Smart Button is one of the most exciting new releases in recent years. After the Hue Tap and the Hue dimmer switch, it is only the third switch to be launched directly by Philips Hue.
In the meantime, however, some users are anything but satisfied with the Hue Smart Button – because the button cell has to be changed after just a few days. Surely it's not normal that the battery is drained so quickly.
As far as I know, the problem is already known and has been reported to Philips Hue support. This makes it relatively easy for you: if your Hue Smart Button goes dead after a few days, there is almost certainly a defect.
In this case, simply contact the Philips Hue telephone hotline Monday through Friday between 8:00 a.m.and 8:00 p.m. The call on 00800 744 547 75 is free of charge. Just describe your problem to the customer service – you should get a replacement sent to you.
Philips Hue Smart Button
$29.99 / £17.99 / €21,99
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Fabian
I’ve been having the same problem, with my Hue dimmer switch 1st gen, using generic batteries. The first two lasted over 1 a year. The last one only a few weeks – why Amazon Alexa notified me that the battery needed changing, so I did now 2 weeks later same problem, if you are using Alexa & have Hue connected find your Hue 1st Gen dimmer switch in the Alexa app under devices, all devices, when you go into it you’ll see supplies go into that, then go into consumption history, mine shows Alexa is checking the battery every 15 minutes (crazy!! They should be checking once a day or less) mine shows the battery % varying from 1% to 85% throughout the day and interestingly the highest % are when I use the remote – this crazy too