Hueblog: Whining GU10 spots: Will there be a new hardware version after all?

Whining GU10 spots: Will there be a new hardware version after all?

Customer support reports on new model

Usually, I’m rather reserved about statements coming from customer support. Still, the story Hueblog reader Jakob told me a few weeks ago is highly interesting. So let’s take a look back and also forward.

You might have the topic in mind: the new generation of the GU10 White and Color Ambiance by Philips Hue had a third new feature besides Perfect Fit and Richer Colors: a pretty annoying sound. This occurred with a relatively high number of units in switched-off state, i.e. with the power on and a dimming status of 0 percent.

In mid-May, Philips Hue released a firmware update that took care of the problem and eliminated the annoying whining.

Only about two weeks later, a highly interesting email from Jakob reached me:

You have already reported about it, with the new update the whining is as good as gone. At first I thought it was completely gone, but Philips told me on its own initiative that the noise could ‚only’ be reduced by up to 75 percent and that a new hardware version will be available in June without any noise at all. When I put the lamps near my ears, I can still hear a really quiet noise, but even with a desk lamp standing right next to me, this is not noticeable in everyday life. I think there’s hardly anyone who can hear so well that it’s disturbing. Interestingly, the noise is now also there when the lamps are on. Maybe it always has been and I just didn’t notice it, because you have to listen very carefully.

Meanwhile, this has been confirmed several times and even in writing. I can’t tell you at this time if the time frame of June will be kept, but it seems that there will be new hardware. This is a very good thing, because we can assume that a standard product like the coloured GU10 spot will accompany us in the next few years – Philips Hue can’t improve anything anymore.

Note: This article contains affiliate links. We receive a commission for purchases via these links, which we use to finance this blog. The purchase price remains unchanged for you.

Check your local Philips Hue Online Store for availability of Hue products in your country. There you will also find all the technical information and prices.

Leave a Reply

Your email address will not be published. Required fields are marked *

Copyright © 2024