Hueblog: Hue Smart Button: problems with third-party devices are fixed

Hue Smart Button: problems with third-party devices are fixed

Innr and Paul Neuhaus affected

Do you remember my previous articles from November 2019? Back then, I reported that using the Hue Smart Button causes problems with third-party accessories, especially when used with the popular Innr Smart Plug. Also affected were Innr lamps or ZigBee products from Paul Neuhaus. As soon as the Smart Button is connected to the Bridge, these devices lose their connection after a few hours. The problem can only be prevented by removing the battery from the Smart Button.

An inquiry at Innr recently brought no new findings. “We can’t explain why problems occur in combination with the Smart Button”, says the third-party supplier.

Fortunately, Signify contacted me today and made the following statement:

“The problem has been fixed. There will be an update and a notification in the app within the next days. The update will ensure that Smart Button and Innr products are compatible and work together.”

Hopefully, there will be a firmware update for the Hue Smart Button later this year. Unfortunately, an exact release date has not been announced yet. First of all, it is important to note that the problem has been identified and fixed. I assume that affected devices of other manufacturers will also work properly again with the new update.

Philips Hue Smart Button

$29.99 / £17.99 / €21,99

This little button makes a big impact. A single click controls your lights, while pressing and holding the button dims or brightens them. Better yet: your lights will turn on to our recommended color and brightness based on the time of day.

Note: This article contains affiliate links. We receive a commission for purchases via these links, which we use to finance this blog. The purchase price remains unchanged for you.

Check your local Philips Hue Online Store for availability of Hue products in your country. There you will also find all the technical information and prices.

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