Hueblog: That was quick: Hue Support can work that fast

That was quick: Hue Support can work that fast

A short experience story

Regardless of whether it’s a large or small provider: When things don’t run smoothly, the most important thing is good support. Those who offer fast and good solutions can gain points with their customers. I tried the Philips Hue support this week and would like to tell you about my experience.

What exactly is the issue? In the summer of 2021, I bought a basic set of Hue Lily outdoor spots. In the meantime, two of the spots have faded very badly and another one has a lot of condensation and apparently also the first LEDs are busy. Both are not unusual problems for Philips Hue outdoor products.

This is what my Hue Lily looks like after almost two years

A few months before the expiry of the two-year warranty that Philips Hue voluntarily offers, I contacted the manufacturer on Tuesday at around 11:00 am via the form on the support website. A small description of the fault, two photos and the invoice as well as my personal data had to be provided.

The big surprise: After only three hours, I already received a call back to discuss the further procedure: I was to send my three Lily on their way with a parcel label, while at the same time three new ones would be sent to me.

My suggestion that it would be more practical if I returned the defective outdoor spots only after receiving the new Hue Lily spotlights because of the cables already laid in the bed was accepted without any discussion. And after only two days the three new spots arrived – the three old Lily have found room in the boxes and will be picked up by DHL on Monday. It really couldn’t have gone any better.

But now I have a question for you: How did it work with you and the Philips Hue support in the last weeks or months? Feel free to describe your experiences in the comments.

Note: This article contains affiliate links. We receive a commission for purchases via these links, which we use to finance this blog. The purchase price remains unchanged for you.

Check your local Philips Hue Online Store for availability of Hue products in your country. There you will also find all the technical information and prices.

In den letzten Jahren habe ich mich zu einem echten Experten in Sachen Hue & HomeKit entwickelt. Mittlerweile habe ich über 50 Lampen und zahlreiche Schalter im Einsatz. In meinem kleinen Blog teile ich meine Erfahrungen gerne mit euch.

Comments 1 reply

  1. Problem:
    Philips 58PUS7304/12 mit 2 Hue Iris und bloom funktioniert einwandfrei.
    Nach dem abschalten des Tv verblassen diese zwei Lampen und schalten sich nicht aus.
    Muss ich in der App manually Abschalten!
    Bitte gibt es dazu ein Lösung?


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