Hueblog: Gradient Lightstrip shows wrong color: An apparently more frequent defect

Gradient Lightstrip shows wrong color: An apparently more frequent defect

Replacement during warranty no problem

By now, the Philips Hue Play Gradient Lightstrip has been on the market for about two months and, in principle, you should already be well informed about the light strip. Hopefully soon there will be even more possibilities, after all, Philips Hue is looking for a way to make the Gradient Lightstrip shine in multiple colors via the Hue app.

When I take a look at social media, however, I notice another thing again and again: Users who complain about a defective Gradient Lightstrip. The fault is always the same: One of the 12.5 centimeter long sections does not light up in the right color, but permanently in a green tone.

Small loose contact causes partial defect of the Philips Hue Play Gradient Lightstrip

The fault is quickly explained: there is a small loose contact at this point, so that the LEDs are not controlled properly. This can happen, for example, if the Gradient Lightstrip is bent in the wrong direction. As I have learned from several user reports, the error occurs partly already directly after unpacking.

You can see exactly what the error looks like in the following short video clip. At least in this case, it is actually a small loose contact that does not show up further with a tight installation.


Nevertheless, it is of course understandable that something like this should not happen with a product that costs around 200 Euros. If you are affected and your Philips Hue Play Gradient Lightstrip also permanently displays a continuous and wrong color in one or more segments, then you can easily have the light strip replaced. This can be done either via your retailer or directly via Philips Hue Support.

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Check your local Philips Hue Online Store for availability of Hue products in your country. There you will also find all the technical information and prices.

In den letzten Jahren habe ich mich zu einem echten Experten in Sachen Hue & HomeKit entwickelt. Mittlerweile habe ich über 50 Lampen und zahlreiche Schalter im Einsatz. In meinem kleinen Blog teile ich meine Erfahrungen gerne mit euch.

Comments 1 reply

  1. “that does not show up further with a tight installation.”

    Is there a known way to fix this? I’m having the same problem (only with the white light scenes like relax, read, etc.) and I’m concerned that trying to replace it would take a while given current stock.

    Thank you!

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