FabianComplaints are currently piling up online, not just in our small community, but also on Reddit and in App Store reviews. After the latest update to version 5.69, the Philips Hue app seems to regularly lose its connection to the Hue Bridge. What is currently known about this, and how can the issue be resolved?
Apparently, the Hue app on the iPhone or iPad loses its active connection to the Hue Bridge when the app is completely closed or restarts (because it was removed from memory by the system). To reconnect, you must then press the button on the Bridge.
According to support, the issue is already known and a solution is being worked on. Version 5.69.1 of the Hue app may therefore be available for download shortly.
I set out to investigate: What triggers the bug?
First of all, I had to confirm that I’m not experiencing any issues. Whether on the iPhone or iPad, my app works as usual. The number of emails I’ve received on the subject also suggests that this isn’t a widespread issue.
At this point, I assume the error has been occurring since the update to version 5.69 if you aren’t logged into the app with a Hue account.
A few years ago, Philips Hue had announced that it would require account linking, but this plan was ultimately abandoned. In principle, Philips Hue could previously be used locally—but there seem to be issues with that right now.
What can you do if you’re affected? If you don’t want to keep reconnecting, you can either make sure the app isn’t completely restarted, create an account in the Hue app, or wait for the update promised by support.
Yes, I have this issue after updating, it’s irritating since my hue bridge is in the garage and I have to tap on the bridge button for the app to connect.
To get around that – temporary – inconvenience, install e.g. Hue Essentials and you can press the Hue Bridge button remotely.
One more reason not to use Apple products.
It has nothing to do with Apple but only with the manufacturer of Philips Hue who is responsible for its own app. Could have happened on any platform.
Yes. I am currently experiencing the same issue. It is very annoying. Is there a fix out yet? Or can someone please update me when they fix this? Thank you
Did you not read the article?
6/13/26 5.69.1 update fixes the problem!
My Hue bridge Pro is dead after last update ! (software 1.77.2071318010)
I wanted to inform you of my recent experience:
Three days ago, I manually updated my Hue Bridge Pro (I had disabled the automatic update).
After starting the update process, I could not observe the progress of the process in the application as usual. Then I noticed that the LED on the bridge remained in static red.
After a long time of waiting I tried to restart the bridge that no longer responded. But now I get every time the LED turn on in red immediately when the power supply is connected.
This update has made my bridge unusable!
After some research on the Internet without much success, I decided to call the support number indicated on the Hue website (because I am not a big fan of Mrs Z or M). I then had an exchange with an operator who told me that he was aware of this problematic update and that the developers were currently working on a new update that would solve the problem. He also told me that this problem only concerned the Pro version of the bridge.
As a solution, he simply asked me to unplug the bridge and especially not to reset it because otherwise I would lose all my configuration settings. I will then have to try to reconnect it from time to time to see if an update is available, which would allow me to recover a functional bridge (!).
I have never seen before an update install itself as soon as the device is turned on. My bridge system does not even start (so no network!) and it is even less able to appear in the Hue application to perform a future update.
I already had to migrate all my devices (50+) to the Pro bridge, which was really a pain because I had to reconfigure almost everything during the migration (then HomeKit as well). Now I find myself, only a few weeks later, with a completely unusable bridge and no more lights work at home. And Signify has never proposed any backup solution that would have made it possible to have an emergency exit in this kind of situation.
I really wonder how Signify will manage to catch up and overcome this serious problem.
To complete my previous message, the problematic update is the one dated June 4, 2026 (Bridge Pro Software version 2071353020) :
https://www.philips-hue.com/en-us/support/release-notes/bridge-pro
The old version that I indicated in my first message is actually the one that still appears in the cache of the Hue app.
Since there was no progress bar, I think the Bridge never received the version 2071353020. The problem occurred during the initiation of the update process.
No improvement on my side: always the red fixed LED as soon as I connect the power. I have no hope of getting an update that would fix the problem on a product unable to turn on and connect to the network.
Talking about it on Reddit since yesterday:
https://www.reddit.com/r/Hue/comments/1ufl5v4/do_not_update_your_bridge_pro/
All Bridge Pro are not affected
Reddit has a discussion about it titled “DO NOT UPDATE YOUR BRIDGE PRO”.
All Bridges Pro are not affected.
To complete my previous message, the problematic update is the one dated June 4, 2026 (Bridge Pro Software version 2071353020).
The old version that I indicated in my previous message is actually the one that still appears in cache in the Hue app.
Since there was no progress bar during installation, I think the Bridge never received the version 2071353020. The problem occurred during the initiation of the update process.
No improvement on my side: always the red static LED as soon as I connect the power plug. I have no hope of getting any update that would fix the problem on a product unable to turn on and connect to the network.