Watch out! Some Philips Hue outdoor power supplies may be defective and pose a safety hazard. Signify has therefore started a replacement program to replace affected models. In this article I will tell you which details you have to pay attention to.
A low number of external power supplies may fail due to water ingress and cause a short circuit. The exchange programme includes the enclosed power supplies of the Philips Hue Lily, Calla, Impress and Outdoor Lightstrip base-kits, which were sold between 2018 and 2020 mainly in Europe, the United States, Australia and New Zealand.
You can easily check yourself if one of your power supplies is affected. Just take a closer look at the imprint on your power supply, there you will find a four-digit production code – the following graphic shows you where exactly:
- The first two digits of the code are 19 or less
- The last two digits of the code are 41 or less
For example, a power supply unit with the code 1835 is affected, but a power supply unit with the code 2005 is not. The power supplies were delivered with low voltage products such as the Hue Calla or Hue Lily. For more information about the exchange programme and how to obtain a new power supply, please visit the Philips Hue website.