FabianToday I would like to address a topic that was brought to my attention by Hueblog reader Klaus. He recently bought a new TV and had to move his Philips Hue Play Lightbars that were previously attached to the old TV. But this is anything but easy – and in the end fails because of a cent product.
Getting hold of the circular 3M adhesive pads in the right size is not that easy. Klaus asked Philips Hue Support and received this sobering answer:
We regret to inform you that there are no spare parts available for this product.
But there is more. Support also made the following additional offer:
However, we can provide a complete replacement for your light bar within the 2-year warranty period. All we need is your proof of purchase. In this case, please send us the proof of purchase or a photo of the product label with the production date so that we can process your case.
Just to get some new adhesive pads, should a complete replacement of the Lightbars be done? In times of scarce raw materials, I can only touch my head here, not to mention the environmental aspect.
In principle, there are no Philips Hue spare parts.
In general, it is a pity that Philips Hue does not offer any spare parts for its products, not even for its own website. This is not only about adhesive pads, but also about various brackets and other small parts, which one likes to misplace, but might still need after 2-3 years.
Finally, back to the adhesive pads for the Hue Play Lightbar. I would simply buy 3M stickers from a DIY store or online retailer, either directly round adhesives or simply cut them to fit. That should be the easiest solution in the end.
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